QUESTIONS ABOUT WHERE JUSTIN’S IS AVAILABLE
Where can I buy the NEW Peanut Butter + Banana Chip Snack Packs?
Our NEW Peanut Butter + Banana Chip Snack Packs are available exclusively at Target stores nationwide starting July 24th.
Justin’s is honored to be one of the 20 industry-leading natural, organic and sustainable brands selected for the “Made to Matter – Handpicked by Target” 2016 program. This program makes it easy for Target guests to find natural, organic and sustainable options, and be introduced to meaningful product innovation from purpose-driven brands. Learn more at Target.com/Made-to-Matter.
Where can I buy the Nut Butter + Pretzel Snack Packs?
Our NEW Nut Butter + Pretzel Snack Packs are currently available at select locations nationwide. To find a store near you, please use our store finder tool located on our Where to Buy page and look for “Nut Butter + Pretzel Snack Packs Available Here!” listed below the corresponding store address. Stay tuned for more stores and availability.
Where can I buy Justin’s Mini Peanut Butter Cups?
Our NEW Mini Peanut Butter Cups launched in April 2015 and are currently available online at http://shop.justins.com and at select states and stores including:
Ahold (Stop & Shop, Giant, Giant-Landover): Utah, Connecticut, Massachusetts, New Jersey, New York, Rhode Island, Virginia , Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Illinois, Indiana, Wisconsin
Balducci’s/King’s: Connecticut, New Jersey, New York
Big Y: Connecticut, Massachusetts
Earth Fare: Alabama, Florida, Georgia, Indiana, Kentucky, Michigan, North Carolina, Ohio, South Carolina, Tennessee
Earth Origins: Florida, Maryland, Massachusetts
Fairway: Connecticut, New Jersey, New York
Foodtown: New Jersey, New York, Pennsylvania
Fred Meyer: Arkansas, Idaho, Oregon, Washington
Giant Eagle: Ohio, Pennsylvania
Haggen’s: Washington, Oregon
Harris Teeter: California, Florida, Idaho, Indiana, Illinois, Massachusetts, Missouri, Nebraska, New York, Kansas, Utah
Hudson News: All Locations
HyVee: Illinois, Iowa, Kansas, Minnesota, Missouri, Nebraska, South Dakota, Wisconsin
Ingles: Alabama, Georgia, North Carolina, South Carolina, Tennessee, Virginia
Jewel: Iowa, Illinois, Indiana
Kroger: Georgia, Alabama, South Carolina, Ohio, Kentucky, Michigan, Indiana, Mississippi, Tennessee, Virginia, Texas,
Meijer: Wisconsin, Michigan, Illinois, Indiana, Ohio, Kentucky
Mrs. Greens: Connecticut, Illinois, New York
Natural Grocers: Arizona, Arkansas, Colorado, Kansas, Montana, Idaho, Missouri, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming
NCG Co-ops: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, Wisconsin
New Seasons Market: California (NorCal), Oregon, Washington
Publix: Florida, Georgia, Alabama, South Carolina, Tennessee, North Carolina, Virginia
Pharmaca: California, Colorado, New Mexico, Oregon, Washington
Rosauers / Hucks: Montana, Oregon, Idaho, Washington
Roundy’s: Illinois, Wisconsin
SaveMart: California, Nevada
Shaw’s: Massachusetts, Maine, New Hampshire, Rhode Island, Vermont
Strack & Van Til: Illinois, Indiana
Sprouts: Alabama, Arizona, California, Colorado, Georgia, Kansas, Missouri, New Mexico, Nevada, Oklahoma, Tennessee, Texas, Utah
Target: All States
The Fresh Market: All States
Whole Foods Market: All States
Vitamin Plus: Arkansas, Louisiana, Texas
Other Locations Include: Alfalfa’s (Colorado); Andronicos (California); Baron’s (California); Central Market (Washington); City Market (Colorado); D’Agostino (NY); Dillons (KS); Draeger’s (California); Erewhon (California); FoodMaxx (California); Fry’s (Arizona); Harmon’s (Utah); HEB (Texas); Heinen’s (Illinois and Ohio), Innermountain (Colorado); Gelson’s (California); King Soopers (Colorado); Lambs Market (Oregon); Lassen’s Market, Lazy Acres and Lucky (California); Lucky’s Market (Colorado); Lunds & Byerlys (Minnesota); Market of Choice (Oregon); Marlene’s Market (Washington), Mollie Stones, MOM’s, Mother’s Market, New Leaf, Raley’s and Ralph’s (California), Roche Bros (Massachusetts); Roxy’s Market (Colorado); Straubs (Missouri)
Where can I buy Justin’s?
To find Justin’s at a store near you, please use our store finder tool located on our Where to Buy page. In order to find out if a store carries a specific flavor, you must call the store directly. If you know of any small stores that carry Justin’s that are not listed, please let us know by emailing us at firstname.lastname@example.org.
Justin’s is available online at http://shop.justins.com or in retailers such as Bashas’, Central Market, City Market, Fresh Market, Giant Eagle, Giant, Harris Teeter, HEB, Jewel-Osco, Kroger, Mother’s Market, New Seasons, PCC, Publix, QFC, REI, Safeway, Shop Rite, Sprouts, Stop & Shop, Target, The Fresh Market, Vitamin Cottage, Wegmans, Whole Foods Market & many more.
Is Justin’s available in Canada?
New to Canada is our organic Dark Chocolate Peanut Butter Cups at most Starbucks locations. You can also find our Honey Peanut Butter squeeze pack in the protein box at Starbucks. Still craving more? Our online store now ships to Canada! For international shipments, please contact our online store at 866-972-6879 (Toll-Free) or email@example.com.
Are your products sold internationally?
Our products are currently only available in the United States and several Starbucks locations throughout Canada.
Where can I find the 10oz jar?
The 10oz jar is available in Maple Almond Butter, Classic Almond Butter, Vanilla Almond Butter and Chocolate Hazelnut Butter only in Target locations. You can also purchase it online at: http://www.target.com/justins.
Where can I find the 12oz jar?
The 12oz jar is available in Classic Almond, Chocolate Hazelnut, Maple Almond, Honey Almond and Vanilla Almond Butter only in Walmart locations.
Questions about our products
Are your products gluten free?
Our nut butter and peanut butter cups are made in a gluten-free facility and are certified by the GFCO with the certification stamps clearly displayed on the packaging. Our NEW Peanut Butter + Banana Chip Snack Packs are also certified by the GFCO with a certification stamp displayed on the packaging, however, it is made on shared equipment with our our Nut Butter + Pretzel Snack Packs, which contain wheat-based pretzels paired with our nut butters.
Why are the Nut Butter + Pretzel Snack Packs no longer gluten free?
We are constantly working to ensure the best quality for our products and take all consumer feedback seriously. We understand that our original pretzels were breaking too often, so we wanted to enhance the snacking experience. As a result, we paired our nut butters with stronger, wheat-based pretzels.
Our NEW Nut Butter + Pretzel Snack Packs launched early in 2016 with a “New Wheat Pretzels” flag on the front of the packaging. The gluten free certification stamp has been removed from the label and the ingredient ledger explicitly calls out wheat as an allergen. Additionally, the tray is now transparent. See this updated packaging here.
While we understand our gluten free friends will no longer be able to use this product, we are happy to support you in any way we can! If this affects you or your family, we would love to send you a coupon for our certified gluten-free nut butters and peanut butter cups – just email us at firstname.lastname@example.org!
Thank you for your continued support, feedback and understanding.
Do I need to refrigerate my jar after opening?
Nope! We recommend storing our nut butters at room temperature so that it is easier to spread. As with any product made without artificial preservatives, we recommend eating our nut butters within a reasonable time after opening (once you taste it, that should not be a problem).
Why is my peanut butter cup discolored, dry and powdery?
The chocolate discoloration or dry filling you may experience with your peanut butter cups is caused by cocoa bloom. Due to the lack of preservatives in our organic peanut butter cups, they are extremely sensitive to drastic temperature changes. Exposure to cool temperatures following warm temperatures may affect the formulation and, as a result, this may cause the chocolate to appear whitish or even make the dark chocolate look like milk chocolate. This may also result in a dry peanut butter filling. Justin’s Organic Peanut Butter Cups should be kept out of direct sunlight and stored between 55°F and 65°F.
While we work hard to ensure that our candy is transported in temperature-controlled environments, once it leaves our facility we cannot always guarantee that it is properly handled. If you come across dry peanut butter cups, please let us know the where you purchased it, the best by date and lot code, and we will work with our distribution partners to look into the issue further.
Are the almond and hazelnut butter jars, squeeze packs and snack packs free of peanut cross-contamination?
Although we do not add peanuts or soy into our almond or hazelnut butters, you will soon see a “contains traces of.. due to shared equipment” statement disclosed on the label because they are produced on machinery that processes peanuts, various tree nuts and soy ingredients for other products. While there is an extensive sanitation process between each batch, the reason we are making this change is due to our company’s primary fundamental – safety. Our prior and current labels similarly disclose the possibility of cross-contamination.
Justin’s has chosen to partner with several world-class facilities to produce our high-quality products. Due to high demand, these facilities also processes other products containing peanuts, various tree nuts and soy products.
Why does my Dark Chocolate Peanut Butter Cup say “contains milk” when there are no milk products in the ingredients?
Even though there are no milk ingredients added to our delicious Dark Chocolate Peanut Butter Cups and the recipe has not changed, we recently changed our label to indicate “contains milk” because they are produced on machinery that also processes our Milk Chocolate Peanut Butter Cups and White Chocolate Peanut Butter Cups, which do contain milk. While there is an extensive sanitation process between each batch, the reason we made this change is two-fold, both deriving from our company’s primary fundamental – safety:
1) Justin’s is very careful about choosing and selecting only the highest quality chocolatiers to source not only its dark chocolate but all of the chocolates used in all our products. However, it is common practice for the chocolate industry to process cocoa beans on shared equipment with milk containing ingredients. So while we are extremely careful, the chance of cross-contact exists even before we purchase the chocolate.
2) In addition to sourcing the highest quality chocolate, we use the best manufacturing practices for safety and quality. Because our Dark Chocolate Peanut Butter Cups share equipment with our Milk Chocolate and White Chocolate Peanut Butter Cups, which do contain dairy, the opportunity for cross-contact as we manufacture the peanut butter cups at our facilities also exists. We felt this precautionary message may help prevent an incident for those extremely sensitive to dairy.
Our prior and current labels similarly disclose the possibility of cross-contamination.
What are the white spots/coating on the surface of my nut butter?
What you are seeing in your Chocolate Hazelnut Butter or Vanilla Almond Butter jars is called cocoa bloom. This occurs naturally when the cocoa butter separates, solidifies and rises to the surface of the jar. Although this blooming is not a food safety hazard, and you can definitely stir it back into the nut butter, we understand how the appearance may be alarming. If you would like to send us the flavor and best by date and a picture of the cocoa bloom, we’d love to track the batch as well as replace your jar!
Do your products contain genetically modified organisms (GMOs)?
Although our peanut butter cups, nut butters and NEW Peanut Butter + Banana Chip Snack Packs do not contain GMOs, the labels currently do not carry a verification by the Non-GMO Project.
You may notice that some Nut Butter + Pretzel Snack Packs in market today contain “corn syrup” and “canola oil” in the pretzel. We are happy to let you know that we have since transitioned to a pretzel with “non-GMO malt extract” and “non-GMO canola oil” ingredients. Because those ingredients are considered high-risk GMO ingredients, we have sourced them as non-GMO and labeled them as “non-GMO” in the ingredient ledger on the packaging. These new Snack Packs are now on shelves and do not contain GMOs.
Why does Justin’s use palm fruit oil?
The reason we use palm oil is because it is a non-hydrogenated oil that helps dramatically reduce oil separation when added in small amounts to our nut butters and peanut butter cups. Adding liquid oils, like almond or hazelnut, wouldn’t stabilize the nut butters and would increase the oil layer at the top of the jar.
Are your nut butters Dairy-Free? Vegan?
All of our nut butters are dairy-free and most are vegan, excluding Honey Almond Butter, Honey Peanut Butter and our NEW Peanut Butter + Banana Chip Snack Packs.
Is Justin’s palm oil sustainably sourced?
Justin’s organic peanut butter cups are made 100% organic palm oil that is sustainably sourced from South America and is RSPO certified. Our nut butter jars, squeeze packs and snack packs also contain palm oil that is certified sustainable under the mass balance supply chain model by the RSPO.
Are there nut butter flavors without added sugar?
Yes, our Classic Almond Butter and Classic Peanut Butters are both no-sugar, no-salt added.
What is the almond pasteurization process?
Almond pasteurization or treatment is US mandated to assure salmonella prevention. Justin’s uses a steam pasteurization method.
Are your products Kosher?
Our nut butters, peanut butter cups and snack packs are Kosher! All products are certified by OU Kosher.
Questions about online orders
What do I do if I have not received/am having issues with an order placed through the Justin’s website?
Since all of our online sales are sold through our online distributor, World Pantry, we do not manage any of these orders in-house, nor do we have visibility into your order status. The customer service team at World Pantry is happy to assist you with any question and are readily available by phone at 866-972-6879 (Toll free) Monday-Friday 6am-6pm PT, Saturday-Sunday 9am-5pm PT or contact via email at email@example.com.
Questions about our packaging
Is the Snack Pack packaging recyclable?
Yes! Our Snack Pack trays are 100% recyclable.
Are the squeeze packs recyclable/compostable?
No. Right now there is no technology that exists for a fully compostable or recyclable squeeze pack. We are currently testing multiple, partially renewable squeeze packs.
What does the date on the package correspond to?
All of our products have a one-year shelf life after the manufacturing date, and although it is generally safe to consume after this date, we recommend using our products by this date for optimal freshness!