WHY DOES MY NUT BUTTER CUP HAVE A DRY OR POWDERY FILLING?
JUSTIN’S® Certified Organic nut butter cups are extra special due to being free of preservatives or hydrogenated oils. This cleaner ingredient label makes them more sensitive to confectionery quality concerns. For this, we recommend that our nut butter cups are stored below 65° F and kept away from heat or direct sunlight.
Based on our internal research, we have determined that exposure to higher temperatures can create a less than perfect cup. Though these cups don’t look or taste the way we would like, please note that they are still safe to consume.
We work hard to ensure that our candy is made and transported in temperature-controlled environments, but once it leaves our facility we cannot always guarantee that it is properly handled. If you come across dry nut butter cups, please let us know where you purchased it, the best by date and lot code and we will work with our retail distribution partners to prevent this from happening in the future. We are also happy to send you a replacement coupon if you can provide your mailing address.
WHY ARE MY NUT BUTTER CUPS DISCOLORED?
If you are experiencing white coating on your nut butter cups, it is actually the result of warmer temperatures causing changes in the cocoa butter and nut butter center. In production, if the chocolate does not completely form together to trap the nut buttery goodness inside the chocolate, it can leave this white residue/coating on the nut butter cups. The product is perfectly safe to consume!
If your nut butter cups appear lighter in color, this is a result of cocoa bloom, which is very common in nut containing chocolate candies made without preservatives. Exposure to cool temperatures following warm temperatures may affect the formulation and, as a result, this may cause the chocolate to appear whitish or even make the dark chocolate look like milk chocolate.
WHY DOES JUSTIN’S USE PALM OIL? IS IT SUSTAINABLY SOURCED?
The reason that we use palm oil is because it is a Non-GMO, non-hydrogenated oil that acts as a stabilizer and reduces oil separation. This means less stirring for you every time you dip into a jar! Adding other liquid oils wouldn’t stabilize the nut butters and would increase the oil layer at the top of the jar.
From the beginning, Justin’s has been focused on the responsible sourcing of all our ingredients, including our palm oil, and we are constantly pushing the supply chain for advancements in this area. We are members of the RSPO (Roundtable on Sustainable Palm), which currently represents about 20% of the total palm oil supply. The RSPO encourages sustainable growing practices and human rights initiatives at the farm level, while promoting education about the cultivation and use of certified sustainable palm oil. RSPO is the leading organization to date for sustainably sourced palm oil and Justin’s is proud to be among the companies who are actively involved and invested in supporting these initiatives. To learn more about RSPO’s certification standards, click here.
All of our Certified Organic palm oil in our peanut butter cups is sourced from Central and South America and is certified under a fully traceable supply chain model. The palm oil used in our nut butter jars and squeeze packs is also certified sustainable under a mixed supply chain model. In addition to their RSPO membership, all of our palm oil suppliers have built their own independent sustainability policies, and the mass balance suppliers have plans to be fully traceable by 2020. To learn more about Justin’s sustainable palm oil journey, click here.
ARE YOUR PRODUCTS GLUTEN FREE?
All of our products are certified gluten free by the GFCO with the certification stamps clearly displayed on the packaging.
DO YOUR PRODUCTS CONTAIN GENETICALLY MODIFIED ORGANISMS (GMOS)?
At Justin’s, we are committed to sourcing the highest quality ingredients, and we believe that our consumers should be able to make informed choices about the foods they eat. That is why we only source GMO-free ingredients in our products, and why we will have verified our entire product line through the Non-GMO Project by 2019. See the list of our currently verified products here.
IS YOUR CHOCOLATE RAINFOREST ALLIANCE CERTIFIED?
At Justin’s we strive for sustainability and conscientiousness in all of our work. We are proud to source Rainforest Alliance Certified™ cocoa for our products. This organization goes to great lengths to ensure the safety and quality of the farms from where we source our cocoa. Rainforest Alliance accomplishes this by defining the criteria for suitable labor conditions, educating and training its farmers, and monitoring labor practices on farms through the certification audits and specific studies.
Additionally, our chocolate is organic, which prohibits the use of pesticides and chemical fertilizers, thus increasing soil biodiversity.
To learn more about Rainforest Alliance and its initiatives, visit rainforest-alliance.org/work/impact/social/women-children.
IS THE DAIRY IN YOUR NUT BUTTER CUPS ORGANIC?
Our nut butter cups, including all dairy ingredients used, are 100% organic
I HAVE A QUESTION THAT IS NOT LISTED.
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